Patient Administrator

Overview

About The Role

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With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is in need of an additional Administrator to join and assist the Patient Administration team at our Emerson’s Green hospital, Bristol.

As the Patient Administrator
, you’ll be supporting the clinical team’s and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions. You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead.

It will be your responsibility to identify and register all new patients and manage their referrals, you will need to confidently answer questions and provide advice to patients regarding their appointments.

In this Patient Administrator position, you’ll be playing a patient focused and supportive role, you will be keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.

Detailed, up to date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.

Essential

• Satisfactory Occupational Health clearance for the role specified
• Good attendance record
• Satisfactory relevant CRB clearance
• Good general education
• GCSE/O’level standard including English or equivalent
• NVQ in Business Administration would be advantageous.

• Substantial reception experience in Healthcare or service sector
• Experienced team worker
• Experience of dealing with the public in person and by phone
• Excellent Telephone technique
• Excellent communication and interpersonal skills
• Ability to deal with difficult situations in a calm manner
• Good keyboard/computer skills
• Good skills using Patient Administration System (PAS) or equivalent systems
• Conversant with Microsoft Office packages
• Numerate and literate
• Good spoken and written English
• Ability to work flexibly within the needs of the service
• Evidence of ability to work collaboratively in a multidisciplinary team
• Ability to plan and prioritise own workload when under pressure
• Able to use initiative, and plan workload, ability to work flexibly
• Relevant administrative experience - Choose and Book experience and PBX/Switchboard experience would be advantageous
• Customer Care Training

• Salary: £14,722.98 p.a.
• 14 days annual leave +BANK Holidays
• Private Pension with Employer and Employee contributions
• Wellness supports and access to a wide range of discounted life style brands
• Continuous Training and Development
• To apply for the role, click on the link below. If you have any questions contact Thomas

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.