Receptionist​/Clerical Officer | University Hospitals and Weston NHS Foundation Trust

Position

We are looking for a Receptionist / Clerical Officer to join our specialist outpatient teams at Weston General Hospital. The Adult Therapies, Physiotherapy Department is responsible for the assessment and management of outpatients with musculoskeletal conditions.

The Receptionist / Clerical Officer will serve as the first point of contact for patients accessing our services. You will be part of a small dynamic team that provides excellent service to patients and staff within a supportive and friendly working environment that encourages participation, learning, and patient‑centred care.

• Serve as the initial point of contact for patients via telephone and in person.
• Communicate effectively with patients and staff.
• Support the team by learning and developing new skills.
• Use IT systems to manage patient information.

• Previous experience of being an initial point of contact for patients.
• Excellent telephone and face‑to‑face communication skills.
• Desire to learn and develop professionally.
• IT literate.
• Experience using Careflow or another patient administration system is desirable.
• Disability Confident – the employer offers an interview to any applicant who declares a disability and meets the minimum criteria.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, such as high‑volume or high‑peak times, the employer may limit the overall number of interviews offered to disabled and non‑disabled people. For more details please go to …

UHBW is one of the largest acute Trusts in the country, employing over 13,000 staff and providing more than 100 different clinical services across 10 sites to a core population of more than 500,000 people. Rated ‘Good’ by the CQC, UHBW is committed to safeguarding and promoting the welfare of children and young people and to delivering excellent care throughout the Bristol, Weston and beyond area.

As an equal opportunities employer we are committed to recruiting and retaining a workforce that reflects the rich diversity of the local population. We strive to design our services around patients’ individual needs, including those of vulnerable adults. Anonymous information from your application will be used to ensure we meet our pledge.