Clinic Coordinator | University Hospitals and Weston NHS Foundation Trust

Overview

Job Purpose:

The post holder will be responsible for booking outpatients appointments according to the Access Policy. To deliver excellent customer care on the telephone and ensure doctors’ clinics are fully utilised. Referral to treatment targets will be understood and followed as essential in processing patients’ referrals.

• Book outpatients appointments according to the Access Policy.
• Deliver excellent customer care on the telephone.
• Ensure doctors’ clinics are fully utilised.
• Understand and follow Referral to treatment targets as part of processing patients’ referrals.
• Organise doctors’ clinics to open/close for annual leave and ED cover in accordance with availability.
• Answer telephone calls, email queries and book appointments as necessary.
• Enter and update accurate information on Careflow and for patients’ records in a timely way.
• Maintain and manage Partial Booking Lists for new and follow-up patients to support effective patient management within targets.
• Communicate effectively with patients, visitors, other trusts and external agencies, applying discretion and tact in written, telephone, email, and face-to-face contact.
• Adhere to all relevant policies and promote changes to working practices to improve service delivery.
• Maintain and promote health and safety of self, patients and staff.
• Attend relevant meetings as directed by the line manager.
• Undertake any other suitable task as agreed with the line manager.
• Check incoming mailboxes from the Call Centre and update patients’ appointments accordingly.
• Upload patients’ e-RS referrals into Evolve and process referrals in Evolve.
• For a more detailed job description, main responsibilities, and Person Specification, refer to the job description document attached to this vacancy.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as “Good” overall.

As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer, we aim to recruit and retain a workforce which represents the rich diversity of the local population and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

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