IPS Service Manager

Location: Bristol Spaceworks (with travel to community hubs across Bristol, North Somerset and South Gloucester)

Going

Hours:

37

Contract Type: Permanent

Please note, the starting salary will be the bottom of the band.

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough
, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

Waythrough is seeking an experienced and motivated IPS Team Leader to oversee the delivery of a high-quality Individual Placement and Support (IPS) service.

You will lead, develop and support an IPS team to ensure services are delivered in line with IPS Fidelity models, contractual requirements and Waythrough policies, while maintaining strong relationships with clinical and external partners.

• Lead and line manage up to 7 IPS Specialists
  , providing recruitment, induction, supervision, appraisal, training, mentoring and performance management in line with Waythrough policies and IPS Fidelity standards.
• Ensure the delivery of a high-quality IPS service in line with IPS Fidelity models, contractual requirements and Waythrough policy, maintaining strong outcomes for clients and stakeholders.
• Integrate the IPS team with referring clinical services, building effective relationships with team leads and attending clinical meetings as required.
• Provide hands-on leadership through regular team meetings, 1:1 supervision, in-field mentoring and joint working, including managing a small client caseload or supporting complex cases as agreed with the IPS Service Lead.
• Develop and maintain effective partnerships with Jobcentre Plus (JCP), the Department for Work and Pensions (DWP) and other key stakeholders.
• Ensure accurate and timely data entry, reporting and contract monitoring, including preparation of quarterly reports, IPS Fidelity audits and NHS RiO audits.
• Maintain safe working practices, ensuring compliance with lone working protocols, managing incidents or complaints, and escalating risks or issues appropriately.

You will have experience of managing teams within employment, health or social care services, with a strong understanding of IPS principles. You will be an effective leader, confident in partnership working, data quality, performance management and supporting staff to deliver excellent outcomes for clients.

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:
recru