Receptionist, Healthcare

Overview

Receptionist at Druid Stoke Care Home, 31 Druid Stoke Ave, Bristol BS9 1DE
. CQC rating:
Good.  rating: 9.7 / 10. Salary £12.60 - £13.60 per hour depending on experience. Permanent contract - 32.5 hours per week. 9am - 5pm with alternate weekends (on a rota basis).

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer, offering interview/assessment and reasonable adjustments for disabled applicants who meet the minimum criteria.

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show-arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

You’ve worked as a Receptionist before with experience in providing excellent customer service. You’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with residents, their families and internal teams. Dedicated and efficient with the ability to handle a varied workload, and your caring attitude underpins everything you do to make a real difference to people’s lives.

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance redeemable against a menu of Bupa healthcare products (approximately £350)
• Wagestream - Early access to up to 40% of earned wages within minutes
• 28 days holiday
• Sick pay scheme for frontline teams in addition to statutory sick pay
• Long service rewards (ecards, extra holidays and money)
• Free meal on every shift
• Interest-free annual travel loan for public transport season tickets
• Pension plans – more details on the career site
• Parental leave schemes for adoption, birth parents and co-parents
• Menopause Plan for empowerment and support
• Discounts at gyms and fitness facilities across the UK

Full time

Care Home - Facilities & Home Support

Druid Stoke