Outpatient Clinic Coordinator

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.

For further details please view the job description and person specification.

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escal…