Integrated Discharge Case Manager

Education/Training/Qualifications

Essential criteria

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This is an exciting opportunity to join the Integrated Discharge Service (IDS) based at North Bristol NHS Trust and be a pivotal role in supporting the development of the Transfer of Care Hub. The post holder will be either a Registered Nurse, Therapist, Paramedic or Social worker and will focus on enhancing the patient, carer, and family experience around being discharged from hospital.

You will play a crucial role in ensuring that there are enough beds for patients that need them, and that the flow of bed availability is maintained. This post will require you to work with a wide range of professionals from the health and social care system so you will need to be a confident communicator and bring with you a sound knowledge of complex discharge processes, although you will be supported to increase this knowledge to the level required for this post.

You will have had experience of supervising and supporting team members (or the skills to do so if you haven’t previously had the opportunity) and you will have been involved in or have led change within a pressurised environment.

• Championing the Home First ethos- ‘There’s no place like Home’
• Facilitating timely and appropriate discharges- enhancing the patient and staff experience
• Holding early discharge conversations and driving quality board rounds
• Driving ‘flow’- ensuring beds are available for people that need them by delivering timely discharges
• Bringing discharge expertise to conversations with patients, families and staff- including supporting Managing Expectations procedures

Applicants will need to be able to demonstrate effective communication skills with an ability to ‘think laterally’ and problem solve complex situations, focusing on how best to meet the needs of the individual. You will be a role model for the Integrated Discharge Service and Transfer of Care Hub both within the organisation and the wider system.

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care. NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive – our organisational values. And our NBT Cares values are underpinned by our positive behaviours framework – a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.

• To drive and deliver consistently high-quality Board Rounds on every ward, every day by providing coaching and mentoring to the ward MDT- assist with allocation of actions, holding individuals to account
• To be responsible for supporting early discharge conversations for every patient to ensure discharge from the hospital at the earlier opportunity and to ensure that families are engaged, along with the patient, in the process (when appropriate)
• To promote the effective…