Outpatient Receptionist

Overview

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To provide an efficient and sympathetic “first point of contact” to patients, relatives and staff who attend an outpatient appointment, ensuring that processes are followed in relation to booking in, checking out and cashing up in the Bristol Breast Care Centre. To provide a responsive service to all patients making contact with the Bristol Breast Care Centre, ensuring that their queries are dealt with sympathetically and that processes are adhered to and appointments are booked in accordance with the Patient Access Policy.

To ensure clinics are appropriately prepped and to support and work closely with other members of the admin team, ensuring workload is managed efficiently and tasks are prioritised appropriately.

• To welcome patients, staff and visitors in a polite and friendly manner, dealing with enquiries in an efficient and timely fashion.
• To provide support to the Bristol Breast Care Centre admin team, providing a high quality and comprehensive telephone/admin service for patients contacting the centre.
• To use Trust computer systems to undertake all processes required for the outpatient visit and to arrange follow up appointments in accordance with booking procedures for both face to face and telephone appointments.
• To ensure that all clinics are cashed up and Do Not Attends are accounted for.
• To arrange appropriate ambulance or taxi transport for patients attending the appointment as per Trust policy.
• To ensure that clinics are appropriately prepped and any changes to clinics communicated to the wider team.
• To alert and liaise with the clinician in charge in the event of a patient requiring prompt/immediate attention.
• To maintain a safe environment for patients and staff, raising concerns where appropriate, completing the necessary documentation regarding any incident.
• The post holder will contribute to their own personal development and participate in training or learning and development activities.
• To undertake any such duties commensurate with the banding role and the post holder should treat this job outline as flexible subject to the development needs of the Bristol Breast Care Centre service.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Knowledge

• The post holder will need to have a good standard of education with competent computer, keyboard and clerical skills.
• Knowledge of computerised outpatient booking systems and procedures gained through training and…