Care Co-ordinator Team Leader

Interviews will be held on Tuesday 3 February (morning). Applicants invited to interview are asked to ensure they are available on this date. Depending on the number of suitable candidates, alternative dates may not be possible.

Beechwood Medical Practice is looking for a confident, organised and motivated Care Co‑ordinator Lead to join our team in Fishponds Primary Care Centre. As the first point of contact for many of our patients, the reception team plays a vital role in the smooth running of the practice, and we are seeking a proactive leader who can support, guide and develop the team.

The Care Co‑ordinator Lead is responsible for the day‑to‑day supervision and management of all reception staff and associated functions; including repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed protocols, reporting to the Practice Manager as necessary.

We encourage a culture of openness, learning and continuous improvement. All staff are supported through a comprehensive induction, ongoing training opportunities and regular supervision. We promote the values of Equality, Diversity & Inclusion, and maintain high standards of confidentiality, professionalism and patient safety in everything we do.

As part of our team, you will be joining a positive working environment where every role is valued and where staff work together to provide an excellent service for our patients. We are a close‑knit team of over 40 staff, many of whom have been in post for several years; we are looking for someone to join us long term and be part of the wider leadership team.

Job Title:
Care Co‑ordinator Team Leader

Reporting to:
Practice Manager/s

Primary

Job Responsibilities:

• Prepare staff rota four weeks in advance. Ensuring adequate cover maintained at all times.
• Providing cover for holiday or unplanned leave within reception team.
• Ensure that daily essential tasks are completed by the team in a timely manner, Accurx messages, DNAs, Home visits, 111 reassignment.
• To organise and participate in appraisals for the reception team and in liaison with the admin team leader for staff who have dual roles.
• To lead the induction training programme for new staff. Training new members of the team yourself or delegating to others when this is not possible.
• Ensure the team have completed their statutory and mandatory training annually or when due.
• Deal with more complex enquiries from patients and deputise for Practice Manager as Practice Complaints Officer.
• A good example for individuals and teams is given by providing enthusiasm, confidence, loyalty, commitment and being a good role model.
• Provide a link between reception and management.
• Attend relevant team meetings and organise reception team meetings, producing an agenda and minutes in a timely manner.
• Act as building fire marshal, ensuring evacuation lists and visitor logs are accurate and up to date.
• Contribute to the improvement of practice procedures, policies and service standards.

Confidentiality

You’ll play an important role in maintaining patient trust by handling sensitive information with care and discretion. This role involves access to confidential patient, staff, and practice information, all of which must be treated as strictly private and shared only with authorised individuals in line with practice policies and data protection requirements.

Health, Safety & Security

You’ll help create a safe and supportive working environment by following practice health and safety guidelines, using security systems appropriately, and working in a way that minimises risk. This includes keeping your skills up to date through training, maintaining clean and safe work areas, following infection control procedures, and reporting any potential hazards you notice.

Equality and Diversity

You’ll help foster an inclusive and welcoming environment by respecting the rights, privacy, dignity and beliefs of everyone you work with. This role involves treating patients, carers and colleagues with fairness and compassion, following practice policies and current legislation, and always acting in a non‑judgemental,…