Receptionist- Part time

About the Role

Working as part of a four‑strong reception team to act as the first point of contact for all patients and visitors entering the hospital, ensuring all communications are conducted in a professional and courteous manner to support a patient‑cent专业istic approach.

Part‑time: 2 days (15 hours) per week on rotation with an additional 2 Saturdays to be worked each month.

Hours:

6 am‑2 pm / 8 am‑4 pm / 1 pm‑9 pm. Max. 2 Saturdays a month (4‑hour shifts) between 6 am‑6 pm.

• Help support the reception service to patients, staff and visitors, meeting and greeting all arrivals in a professional and customer/patient‑centred approach in line with Practice Plus Group standards.
• Answer telephone calls from patients, GP surgeries and other hospital staff on general queries.
• Use the computer system to record patient attendance within the hospital.
• Process patient discharge summaries and update the clinical system.
• Contact patients with their attendance time for cataract surgery.
• Maintain the "Did Not Attend" register and inform patients of the process.
• Ensure opening and closing procedures are followed.
• Process daily mail – incoming and outgoing.
• Maintain the car parking pass allocation register.
• Provide help to the admin function when required.
• Be flexible to work shift patterns, including evenings and weekend working to cover for colleagues.

• Satisfactory Occupational Health Clearance for the role specified.
• Satisfactory relevant CRB clearance.
• Excellent IT skills.
• Literate and numerate.
• Good након command of written and spoken English.
• Excellent telephone technique.
• Excellent communication and interpersonal skills.
• Ability to deal with difficult situations in a calm manner.
• Good keyboard/computer skills.
• Conversant with Microsoft Office packages.
• Good skills using patient administration systems or equivalent.
• Attention to detail.
• Ability to work flexibly within the needs of the service.

To apply for the role, click on the link below. If you have any questions, contact Thomas
.

At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.