Head of Clinical Services

Overview

Head of Clinical Services. You will be a figurehead of the organisation, reporting directly to the clinical directors. You will shape and deliver the clinical vision, drive professional development, and ensure regulatory compliance across all our practices. This role is permanent and full time (40 hours), based at our Bristol locations;
Aztec West, Clifton and Langford.

• Lead the development and implementation of clinical protocols, standards and training programmes including Ophthalmic Technician, pre-reg and IP placements
• Oversee professional registration, CPD compliance and ICB audit readiness
• Attend our Clinical Governance Committee and represent the group at industry forums (including CPD events, conferences and in stores/practices)
• Drive adoption of advanced diagnostic technologies (OCT, biometry, fundus imaging, glaucoma management)
• Mentor ophthalmic technicians and support talent development pathways
• Collaborate with external agencies to advise on enhanced eye care services (e.g. glaucoma referral refinement, cataract, YAG/SLT pathways)
• Monitor clinical KPIs and patient outcomes, lead quality improvement initiatives
• Oversee all planned outpatient clinical activity across all locations
• Manage and develop a large multi-disciplinary clinical team
• Build relations with stakeholders (such as ICBs/NHS trusts/Health Boards/Primary Care) to optimise patient care

At Newmedica in Bristol
, we believe better sight changes lives. We are one of England's top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we are on a mission to make world-class eye care more accessible for everyone. We are officially certified as a Great Place to Work for the third consecutive year, based on independent feedback from our colleagues.

This reflects our commitment to an inclusive, collaborative, and empowering workplace where people can thrive.

Date posted: 05 January 2026

Pay: £75,000 to £90,000 a year dependent on experience

Contract:

Permanent

Working pattern:
Full-time

Location:

Newmedica Bristol Aztec; 720 Aztec West, Almondsbury, Bristol, BS32 4UD

Head of Clinical Services

Essential

• GOC registered Optometrist

Desirable

• Higher qualifications (e.g. MOptom, Professional Certificate in Glaucoma, IP qualification) strongly preferred

Experience and skills

• Substantial post-qualification experience including extensive experience in senior clinical leadership
• Proven track record in clinical governance, audit and training delivery
• Exceptional leadership, communication and stakeholder management skills
• Understanding of CQC standards, NHS standards and ICB criteria
• Excellent communication skills, both written and verbal
• Ability to manage competing priorities with calm and clarity
• Confident user of Office 365 and tech systems (training provided)

Disclosure and Barring Service (DBS) Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the DBS.

UK Registration:
Applicants must have current UK professional registration. For further information please see NHS Careers website.