Education Training Specialist; Field Based - South West

Description

The role of a Training Specialist is to deliver engaging and inspiring theoretical and practical training, enhancing the skills and knowledge of spa professionals. As a professional Training Specialist your role is to ensure that industry professionals deliver high-quality ELEMIS services and product recommendations. This role aims to support business goals, brand awareness, and treatment and product sales. This role will be expected to train in a variety of methods both online and in person.

In addition, as a Training Specialist you will also be asked to represent the brand s is a field based role which means you will travel extensively to spas and salons across the South West. Locations include Hampshire, Wiltshire, Somerset, Dorset, Devon.

Department: Education

Location: Somerset

• As a member of the training team, you work collaboratively to elevate the standard of Elemis treatments and Spa experience.
• Represent the Brand to a high standard in all work situations.
• Is competent in delivering all ELEMIS core curriculum, both theoretical and practical, both in person and digitally via streaming.
• Is competent to set up and deliver on-site training at key accounts.
• Can adapt to the training needs and identify areas for skill development, recommending a bespoke training pathway.

• Provide hands‑on training for Elemis spa services, including skincare, massage techniques, and other related services.
• Competent to instruct on the use of specialised equipment.
• Evaluate and assess the level of competency of the Spa therapist to attain certification.
• Provide constructive feedback to spa professionals to support their continuous improvement.

• Reach the level of a PRO Elemis Master in your own training.
• Can confidently educate on the features and benefits of all Elemis product franchises, ensuring that the learners are competent in prescribing and retailing ELEMIS products.
• Educate learners on the use and benefits of all Elemis professional only products, ensuring they are competent in their use within an ELEMIS treatment.
• Has a depth of product knowledge sufficient to the audience needs to be directed by the Head of Education.
• Stay updated on industry trends and new product launches to incorporate relevant information into training programs.

• Deliver training on excellent customer service, client communication, and maintaining a positive client experience.
• Emphasise client engagement and satisfaction during training sessions.
• Create a 5-star level of training and memorable experiences for our learners.

• Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical.
• CIDESCO qualification highly desirable.
• Passionate about the beauty and spa industry.
• Teacher training qualification highly desirable.
• Good level and standard of UK/European education or equivalent.
• Training experience within the beauty industry desirable.
• General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook.
• Adaptable to the diverse learning styles of spa and beauty professionals.
• In‑depth knowledge of beauty and spa services, products, and industry trends.
• Ability to demonstrate and teach practical spa and beauty services.
• Familiarity with health and safety regulations in the spa and beauty industry.

• Generous staff discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
• Excellent well‑being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
• Generous holiday allowance, increasing with length of service.
• Car allowance.
• Company pension scheme.
• Bonus/commission scheme.
• Healthcare cash plan (with Dental).
• Employee Assistance Programme for all Associates and their families.
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
• Much, much more!

* Some benefit eligibility is based on length of service or contract type.