Banking Operations - Offboarding Assistant

Banking Operations - Offboarding Assistant

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

Provide excellent administrative support to the Front Office, enabling them to offer a first class service to clients. Responsible for account closures and offboarding clients, managing switching out requests and updating/archiving client static data at the end of their banking relationship.

Provide a high degree of service excellence and a keen attention to detail. Some information processed may be sensitive and discretion is expected at all times. You will need to be able to work quickly and efficiently, with minimal supervision.

To place the interests of clients at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

• R eview account closure requests and use relevant information to close accounts and disable online banking to the agreed standards of formatting within the agreed Service Level Agreements
• Communicate with Private/Commercial Bankers with updated progress on the offboarding of the client
• Communicate verbally and in written format with clients during the offboarding process.
• Manage Current Account Switching cases and monitor the progress daily to ensure completion
• Monitor incoming requests and complete accurately in line within the agreed Service Level Agreements
• Proactively engage with all teams across the Arbuthnot Latham business to ensure client needs are understood and delivered
• The Offboarding Team inbox is monitored and actioned accordingly
• All client documentation is archived in line with regulatory requirements

• Generate and deliver continuous improvement to processes to enhance client service
• Ensure all operational guidelines are prepared, followed and maintained
• Contribute to projects using relevant expertise to enhance the delivery and output to benefit the client and business
• Ensuring all client documentation is saved in one central place (Document Management System)
• Report any system faults and ensures a speedy recovery of service
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures

• Actively help and support colleagues within the immediate team and wider Banking Operations Department
• Proactively seek business overviews, cross training, coaching or mentoring that will either enhance your deliverables to the end client and/or your own progression within Arbuthnot Latham
• Represent the team in testing enhancements or project meetings as and when required by the Offboarding and Middle Office Support Manager.

• Front office staff of all levels
• Third party suppliers

• Experience and knowledge of the regulations required for working within the Financial Industry in particular Anti-Money Laundering and Data Protection Act desirable
• Knowledge and experience of servicing private client business and understanding the requirements and expectations of the HNW market - desirable
• Proven ability to transfer data accurately required
• High level of attention to detail.
• Excellent communication skills both written and verbal with clients, providers and senior management coupled with a high level of confidentiality, diplomacy and discretion
• Good system skills with experience of Microsoft office
• Excellent telephone manner.
• Team working - it is essential that all staff members have a strong team player focus
• Enthusastic and dependable
• Able to multi task to meet deadlines/manage time
• High level of professionalism at all times
• Client Focus
• Team Working
• Attention to Detail
• Working Proactively
• Planning & Reviewing
• Communication and Confidence

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas…