Fraud Detection Officer

A prestigious banking institution wish to hire a Fraud Detection Specialist who will play a pivotal role in safeguarding the bank and its customers from financial loss. You will be responsible for identifying, analyzing, and investigating fraud with a specific focus on detecting card and payment scams. Main Duties Manage and handle day-to-day fraud alerts, having in-depth conversations with customers on suspicious activity that has been flagged by various fraud systems, including scams across cards and payments.

Conduct in-depth analysis of customers' accounts, transaction data, and other relevant information to identify potential fraud patterns Support the delivery of the Operational Resilience activity and the management of the business or signs of scams. Provide continual feedback on identified gaps within fraud strategies and/or fraud processes linked to the identification and mitigation of fraud. Proactively identify emerging fraud trends through day-to-day alert monitoring activities and provide this information to fraud investigators to adjust rules.

Assist the Fraud Operations Manager in appropriate resource planning and daily prioritization of various fraud queues. Review accounts for fraudulent activity and take appropriate actions per department procedures. Experience Required 5 years plus experience within fraud detection/operations with expert-level ability at identifying scams. Ability to meet schedules and deadlines with thorough, accurate, and quality work. Capable of "challenging the norm" and thinking of new and innovative processes.

Comfortable with ambiguity and change, and happy working in a fast-paced environment. Ability to demonstrate expert level of understanding and application of authorised push payment fraud regulation