Income Officer

We are looking for a well-organised and highly motivated Income Officer to join our Payment Acceptance and Compliance (PAC) team.

The PAC team plays a key role in handling income processing, bank reconciliation, payment security compliance, and the smooth running of the University’s online shop. You’ll contribute to all areas of the team’s work, helping to ensure efficient, accurate, and compliant financial operations for both internal users and external customers.

Your role will be pivotal in ensuring the integrity of our financial data and optimising revenue collection processes, which are essential to supporting the University’s financial position. This is an exciting opportunity to contribute to a key function within the Income and Credit Control department.

You will provide day-to-day financial support for our external and internal customers while working closely with a range of stakeholders. As an Income Officer, you’ll collaborate with team members to ensure smooth financial operations. You should have a strong interest in finance, payment processing, data analysis, and problem-solving. The right candidate will be meticulous, with a strong commitment to accuracy and compliance with financial policies and regulations.

You’ll be involved in all aspects of the team’s work, so flexibility is important as priorities can shift quickly. Being a strong and approachable team player is key.

• Supporting the effective day‑to‑day operations across PAC functions, including income processing, reconciliation, payment security compliance, and the administration of the University’s online shop.
• Accurately recording and posting income using a variety of financial systems.
• Investigating unreconciled transactions, correcting mis-postings, identifying discrepancies, and escalating issues where needed.
• Responding to finance-related queries from a range of communication channels and carrying out investigations to resolve them.
• Preparing and maintaining accurate financial data to support month-end processes.
• Using Microsoft 365 tools — particularly Excel and Word — to complete daily tasks.
• Processing and authorising refunds in line with procedures.
• Responding to queries and providing guidance related to payment security.

• You have experience working in a financial environment.
• You bring strong numerical, communication, and organisational skills.
• You’re flexible and adaptable, with a positive approach to changing priorities.
• You enjoy working as part of a team and bring a strong team ethic.

Contract type:
Fixed term cover until 31/03/2027

Work pattern:
Full time

Grade: F

School/Unit:
Finance

This advert will close
at
23:59 UK time
on 08/03/2026

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.