Customer Service Operational Specialist

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Contract type: 6 month FTC

• Take ownership of process improvement and control enhancement within your business area. Provide expert support on complex matters, lead root cause analysis, and drive the implementation of robust controls.
• Ensure processes are efficient, well-documented, and compliant, supporting the team to deliver excellent outcomes for customers and colleagues.
• Provide process, product and system expertise to our operational teams and key stakeholders outside of CS. Organise and co‑ordinate resource, information, and support to meet project needs.
• Provide …