Pension and Benefits Administrator

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Hargreaves Lansdown (HL) have a new position open for a Pension and Benefits Administrator to join our wider Workplace Operation Team who are responsible for supporting employers with their Pension and Benefits Schemes.

As a Pension and Benefits Administrator, you will be one of the main points of contact for the workplace pension, investment and flexible benefit schemes that Hargreaves Lansdown provides to employers. You will be responsible for maintaining the day-to-day relationship between Hargreaves Lansdown and the employer.

Your responsibilities for this role but not restricted to are:

• Setting up and maintaining schemes and member records on HL systems.
• Learning Anti Money Laundering (AML) procedures and conduct AML on HL Workplace Schemes.
• Investigating and resolving employer and member queries including website, product and legislative matters.
• Running the day to day and monthly management of the flexible benefits and workplace schemes, including ensuring the team understand the various bespoke elements of the scheme.
• Collating information and producing reports for employers, HL consultants and external benefit providers.
• Ensuring Group SIPP contributions are applied to accounts.
• Considering and identifying ways in which processes and the overall user experience can be improved.
• Working alongside our Workplace Consultants to help manage projects and launch new schemes.

To be successful you should be able to demonstrate that you are passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task and be an inquisitive person.

Ideally, we are looking someone who is able to demonstrate the following areas:

• Organised approach with the ability to prioritise tasks and workload effectively.
• Communication skills (written, verbal and interpersonal) and customer service skills.
• The ability to build partnerships and establish rapport and credibility at all levels.
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
• Able to use MS office (Outlook, Word, Excel).
• Experience working in a fast-paced work environment, with the ability to work to tight deadlines.
• Previous experience within AML, Pension, Benefits, and helpdesk are beneficial.

The interview process for this role is a one-stage Teams interview, covering competency-based questions.

This role is based in our Bristol head office, BS1 5HL
. This is a permanent full-time role, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of working in the office and ally, we would like you to come into the office three times a week.

The salary for this role is circa £25,000.

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

• Discretionary annual bonus* & annual pay review
• 25 days
  * holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical…