Multi-Trade​/Skiled Operative

Join to apply for the Customer Service Operative role at Hill Group UK

As a Customer Service Operative at Hill, you’ll play a vital role in supporting customers during their warranty period. You’ll carry out high-quality repairs across our developments, resolving issues efficiently and respectfully while ensuring customers feel informed and reassured. You’ll also act as a role model to other operatives—observing work quality, supporting consistency, and contributing to our commitment to delivering five‑star service every time.

• Carry out defect repairs during the warranty period, aiming for first‑time resolution
• Keep customers informed and deliver a courteous, professional service on every visit
• Maintain a clean, tidy and respectful working environment in customer homes
• Communicate clearly with Customer Service Coordinators about progress or delays
• Conduct safety checks and work to RAMs, ensuring safe and compliant practices
• Provide feedback on operative performance and mentor junior colleagues
• Monitor and manage materials to reduce waste and support efficiency
• Carry out vehicle checks and ensure tools and equipment are maintained properly
• Record time and cost data accurately, following agreed processes
• Support improvements in quality, consistency and service delivery

• Strong multi‑skilled trade background with experience in residential settings
• Demonstrated commitment to delivering high‑quality customer service
• Knowledge of RAMs, health and safety procedures, and lone working practices
• Experience working with house builders or within property services
• Confident communicator with good time management and problem‑solving skills
• Proactive, self‑motivated and able to work independently
• Neat, presentable and professional with a positive, solutions‑focused attitude
• Comfortable supporting and mentoring others to uphold high standards

• 26 days holiday
• Private healthcare and wellbeing platform
• Hill Incentive scheme and retail discounts
• Volunteering days and continuous learning opportunities
• A high‑performing and supportive team culture
• Competitive salary and package

At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high‑quality homes and shaping vibrant communities across the UK.

Our culture is underpinned by our values:

• Ambition – we set bold goals and support each other to exceed them
• Impact – we focus on delivering meaningful outcomes
• Agility – we move quickly, adapt confidently, and embrace change
• Collaboration – we work together to achieve more, sharing success along the way

We are proud to be a Disability Confident Employer
. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.