Customer Business Developer

SECURITY CLEARANCE: You will be subject to a BPSS check (including a criminal record check)

TRAVEL REQUIRED: Some travel within UK and international

LOCATION: Filton (60% of your working week must be office based)

TYPE: Full time

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, shopping discounts and much more
• Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working, flexible working option to buy/sell holiday
• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000 e‑learning courses, internal mobility including international opportunities
• Health & Wellbeing: Bupa health insurance (including assisted fertility treatments and gender dysphoria & reassignment support), wellbeing benefits (including 24/7 online GP and mental health support), discounted family health / dental insurance / eye tests, cycle‑to‑work scheme, on‑site canteen and coffee shop, lunchtime yoga / meditation
• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave, caregiving and purpose‑built maternity rooms on site
• Inclusive Environment: Wellbeing room, Multi‑faith room, Employee Representative Groups (Gender, LGBTQ, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero‑carbon flight ( #ZEROe ) to cleaning up space, sustainability is at the heart of our purpose. So what’s your next change?

Join our international Customer Business Development team and take a pivotal role in shaping the Airbus Ground Support Equipment & Tools business strategy. You will drive departmental growth and customer satisfaction by identifying, developing and articulating solid technical and business value propositions for our global airline and MRO customers.

This role is the critical interface between our customers, our engineering teams and Satair, translating market needs into profitable, customer‑centric solutions.

• Drive the NPD pipeline by capturing and analysing customer pain points to define technical and commercial requirements.
• Serve as a Technical Consultant alongside Satair, jointly guiding key airline partners and MROs to the most efficient and valuable solutions for their maintenance operations.
• Act as the key liaison between airline partners and the GSE Design Offices to address technical and service issues.
• Drive consensus and align priorities across a complex multinational ecosystem of internal and external stakeholders (including Design Offices, Satair Procurement and MRO partners) to champion strategic initiatives.
• Continuously balance urgent customer demands (Voice of the Customer) against internal business goals, engineering realities, cost targets and the long‑term product roadmap in a dynamic environment.
• Own the full New Product Development (NPD) lifecycle from articulating a compelling business case for new products or technologies (like Smart GSE digital solutions and automation) to delivering, along with the Design Office, validated, commercially‑viable solutions.

• Bachelors or Masters degree in Engineering (Aerospace, Mechanical, Industrial) or Business Administration with a strong technical background.
• Proven experience in the aviation industry, preferably within an MRO, airline maintenance & engineering department or an aerospace OEM. Other manufacturing industries will be considered.
• Demonstrable experience in building and defending complex business cases, including financial analysis, market assessment and SWOT analysis.
• Must be able to communicate fluently with engineering and design office teams about technical specifications and maintenance procedures.
• The ability to act as a translator and interface between technical teams (Design Offices), commercial teams (Satair) and external customers (Airlines, MROs).
• Ability to influence senior management and decision‑making forums.

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