Customer Service Consultant

Hours

This role is for a permanent position working full time 36 hours per week to support branch operating hours. We are open to part‑time hours; if this is of interest, please let us know.

£25,500 per annum.

Fri, 20 Mar 2026.

Skipton Building Society is looking for a Customer Consultant to work at our Bristol Branch. The role involves engaging in conversations to find out customers’ needs, providing information about our savings range, products and services, helping them review their circumstances and goals, and delivering a straightforward, helpful service. Whether promoting new products or resolving issues, you will place customers’ needs at the heart of everything you do and provide a first‑class service every time.

• Be the first point of contact: warmly welcome customers in‑branch and over the phone, ensuring a positive first interaction.
• Engage and understand: ask insightful questions to uncover and comprehend customers' needs, delivering tailored solutions.
• Listen and tailor solutions: offer personalized solutions that meet customers' unique circumstances.
• Proactive outreach: reach out to customers over the phone, identifying their needs and discussing support options.
• Maintain accurate records: keep customer records up‑to‑date, focusing on identifying and supporting vulnerable customers.
• Adhere to policies: understand and follow company policies, standards and controls, with comprehensive training and coaching.

You should have previous experience interacting with customers; experience in a bank, building society or contact centre is a plus. Experience may also come from retail, food & beverage, guest services or health/care sectors, provided you demonstrate a passion for exceptional service and a willingness to go above and beyond.

• Ability to work well alongside others, with a ‘one‑team’ mindset.
• Fast reaction during busy periods and strong time‑management to handle diverse customer enquiries.
• Desire to grow, adapt and change while accommodating business needs and priorities.

We are recruiting a permanent full‑time position working 36 hours per week at the Bristol Branch, with the option to work part‑time. Salary is £25,500 per annum, plus a benefits package that includes:

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays, increasing to 30 days after five years
• Holiday trading scheme to buy or sell additional annual leave days
• Generous employer‑matched pension contributions – up to 10% per annum
• Health and well‑being benefits:
  Employee Assistance Programme, online discount platform for retailers, entertainment, eating out, and travel
• Three paid volunteering days per year to support charities
• Colleague mortgage and savings accounts, plus various discount schemes
• Commitment to training and development
• Private medical insurance for all colleagues
• Salary sacrifice scheme for hybrid/electric cars

Skipton is the fourth biggest building society in the UK, a mutual organisation owned by members. We value diversity and want our colleagues to reflect our membership. Our purpose is to help people buy homes, save for life ahead and support long‑term financial wellbeing. Skipton is a great place to work; you can take the next step toward a better future with us.