Customer Service Specialist onsite

Site & Shifts
Site:
Spectrum House, Central Bristol – this is an onsite role only, no work at home option available.

Shifts:

37.5 hours per week. Shifts will be set between 8am‑10pm Monday to Friday, 9‑6 Saturday and Sunday.
Training Duration: 2 weeks

Start Date
: 20/04/2026
Salary
: £24,570 PA

• Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality – people who will listen, understand and ask the right questions to find the best solutions!
• Can you use your great communication skills to provide top‑tier customer service through phone, live chat and email?
• Are you customer‑focused with a proactive and self‑motivated approach to how you work?
• Do you have good technological skills (both on PCs and in using mobile applications)?

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open‑Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

If you are thinking this sounds like you and you are answering YES to our questions… then you could be our next customer service superstar!

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites and over 7,000 staff.

We have a reputation for hard work, impressive results, and an incredible work environment – what’s not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We offer a multi‑channel approach, supporting customers through telephone, email, web chat, and social media interactions.

We invest in our teams and provide fantastic opportunities for progression. If you want to develop yourself and expand your career, our award‑winning training programmes and exceptional training teams are on hand to help make this happen.

As a member of our expanding team at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role.

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• You will play a key role in providing information and support to a global customer base, creating a unique customer experience through inbound calling, webchat, and email.

• You will start your day signing into your systems, ensuring you are ready for the day ahead.
• You will engage with a variety of customers who have questions regarding their online subscription.
• You will troubleshoot/progress and use effective questioning and active listening to resolve issues such as subscriptions, payments and online accounts – this could mean tweaking a package or a complete overhaul, working closely with your customer to agree on a suitable solution.
• Working in a fast‑paced, targeted environment you will strive to achieve, always looking to maximise opportunities and stay on your A‑game at all times.
• With an hour of rest time (30 minutes lunch and two 15‑minute breaks) you will always have time to catch up with friends, grab something to eat, or take a walk.

You get two weeks of classroom‑based training (paid) followed by two further weeks in our graduation bay, where you will take your first live calls and receive full support from experienced team members.

• Perks at Work: savings discounts / free online classes
• Help@Hand: savings discounts / podcasts / wellbeing resources / webinars / access to GPs, mental health support, financial and legal advice
• Critical illness cover up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace pension
• Monthly…