Customer Service Specialist onsite

Overview

Customer Service Specialist - Bristol onsite s is an onsite role only at Spectrum House, Central Bristol (no work-at-home option).

Start date:

8 September 2025. Salary: £12.60 per hour.

Shifts:

37.5 hours per week (8:00–22:00 Mon–Fri, 09:00–18:00 Sat and Sun).

Location:

Spectrum House, Central Bristol. Training: 2 weeks.

• You will be the first point of contact to assist customers with their online subscription enquiries and account management.
• You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and email responses.
• You will troubleshoot and resolve issues related to subscriptions, payments and online accounts, sometimes adjusting packages and working with customers to agree on suitable solutions.

• Customer-focused with strong communication skills; ability to listen, ask the right questions and deliver top-tier service via phone, live chat and email.
• Proactive, self-motivated, and able to work in a fast-paced, target-driven environment.
• Good technical skills on PCs and in using mobile applications.

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Technology, Information and Internet

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Wellness resources / Access to GP and mental health support
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus
• Monthly Wellbeing Webinars

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