Customer Service Apprenticeship

Job Summary

Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full‑time basis in Bristol. During this 15‑month apprenticeship you will gain hands‑on experience, develop new skills and contribute to a range of customer‑focused teams. This role is office‑based.

You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end‑of‑contract dispatch process. This is a manual and process‑driven role. You will then move to our Application Support team, where you will support the application process and help manage the return of vehicles at the end of contract, taking calls.

You will spend 3‑4 months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm.

• Make and receive telephone calls (training provided).
• Manage vehicle documentation before and after agreements.
• Process manual dispatch within the vehicle documentation team.
• Manage vehicles that have not been returned on time.
• Support the correction of customer agreements.

Once you have completed these placements, you will move into our Application Experience Team (9am‑5pm). As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers, helping deliver an excellent end‑to‑end service.

• Take calls from customers and dealers.
• Guide first‑time customers through the application process.
• Support existing customers back onto the Scheme.
• Develop strong customer service skills.
• Receive one‑to‑one coaching each month to support your development.

You will build both personal and professional skills throughout the apprenticeship, giving you the opportunity to thrive in a customer‑service role. Alongside your role, you will enrol onto Customer Service Level 2 with SGS College and spend 20% of your working time on off‑the‑job learning.

As part of your application, you will answer four questions specific to the apprenticeship role. If you apply through the Disability Confident scheme and meet the minimum criteria, we will progress your application to a video assessment stage starting 10th March. You will have 6 days from invitation to complete the video assessment.

If you progress to the next stage, you will be invited to an assessment centre at our Bristol office.

• Meet the team.
• Take part in an interview.
• Complete task‑based activities.

You do not need previous experience; training, coaching and regular feedback will be provided.

• Maths and English GCSE at grade 4 or above, or equivalent.
• A levels, BTEC or experience working with customers.
• Basic computer skills.
• Right to work in the UK.

If you are successful, we will offer you a place on our customer service apprenticeship programme. The apprenticeship will start in September, although we may offer an earlier start date depending on your availability.

We’re the company behind the Motability Scheme, the UK’s largest car leasing company. We lease tailored mobility solutions, provide insurance, breakdown, servicing and more, and support customers throughout their lease. We employ over 1,800 people across the UK.

• We believe no one should be left behind – We find solutions.
• We believe we must take the lead – We drive change.
• We believe everything starts with the customer – We care.