Customer Service Team Leader

Customer Service Team Leader

Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field.

The salary for the role is up to £35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service.

Benefits and Package for a Customer Service Team Leader:

Salary:
Up to £35,000 Per Annum

Hours:

Monday to Friday Office Hours
Contract Type:
Permanent

Location:

Bristol

Start date:

ASAP
Generous holiday allowance
Health and Life Insurance
Cycle to Work Scheme
Pension Contribution
Superb Office Engagement and Events

Key Responsibilities of a Customer Service Team Leader:

Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
Drive a culture of customer first through coaching, mentoring and collaboration.
Monitor performance and identify areas of improvement within the team and across the business.
Collaborate with other departments on priorities and best practices.
Resolve conflicts and complaints and drive a customer focused team ethos.
Report on business metrics to senior management.

Key Skills and

Experience of a Customer Service Team Leader:

Proven leadership skills ideally in a contact centre environment.
Excellent communication and problem solving skills understanding the wider business picture.
Time Management with the ability to multitask
Comfortable with delegating tasks and working to varying deadlines.
Over 1 year Claims handling skills with previous coaching experience
Ability to build and maintain both internal and external relationships. If you are interested in this position as a Customer Service Team leader, Red would love to speak with you!

Please apply now!

Red Recruitment (Agency)