Service Controller

Job Role:
Service Controller
Rota:
Monday - Friday - DAYS
Salary: 35,000 - 40,000
About the Company:
My client, a large Tool/Plant/Powered Access hire company operating nationwide, is seeking a skilled Service Controller to join their dynamic team. This is a fantastic opportunity to work with a reputable company and play a crucial role in their operations.
Role Overview:
As a Service Controller, you will be responsible for managing hire enquiries and coordinating service activities to ensure smooth and efficient operations. Your key responsibilities will include:

• Hire Enquiries:
  Handling hire enquiries via telephone, email, and our online ordering system.
• Customer Service:
  Dealing with calls from customers and arranging for engineers to attend breakdowns.
• Job Card Management:
  Updating job cards on the internal database and allocating jobs to engineers.
• Machine Availability:
  Checking the availability of machines and ensuring their statuses are always up-to-date on our systems.
• Coordination:
  Coordinating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
• Communication:
  Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.

Ideal Candidate:
The ideal candidate for this Service Controller role will have:

• Industry Experience:
  Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
• Computer Skills:
  Good knowledge of Microsoft packages and general computer skills.
• Communication Skills:
  Excellent communication skills, both written and verbal.

Next Steps:
If you are interested in this Service Controller role or are seeking advice on your next career move, please contact Mia at Kemp Recruitment on (phone number removed) or apply with an up-to-date CV.
Reference: INDMG