Bookings Advisor; BMBR

About the Role

We are looking for an experienced Bookings Advisor to join our team and contribute to the success of the Dick Lovett Group. If you are goal driven and enjoy working in a fast-paced environment delivering an exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.

If you have automotive experience and are looking for a new challenge, we would love to hear from you!

Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments both over the phone and via email. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction, so we are looking for candidates who have experience in the automotive industry for this role.

Successful candidates will receive great benefits including 25 days holiday with bank holidays off. This role is a 42.5 hour week, working shift patterns, Monday-Friday between 8am and 6pm with Saturdays on a rota basis.

• Make customer Service, MOT, and repair bookings for BMW Customers
• Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
• Keep customer notes up to date including future booking dates, customer details and vehicle details
• Communicate offers clearly with details of the benefits to customers
• Follow up on customer enquiries with the Aftersales departments

• Experience of working in the automotive industry
• Experience of working in a customer‑centred role, either in person or over the phone
• Great communication skills
• Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

• Private Medical Insurance
• Health cash plan – Claim back medical costs
• Rewards platform – Gym & high street discounts
• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities
• Onsite Parking