Customer Service Advisor

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We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose‑built for in‑person commerce, is game‑changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

• Salary: £27,430 base salary (plus an uplift of £4,160 for weekend working)
• Bonus:
  Potential to earn up to £3,000 in performance bonuses annually, paid out quarterly
• Location:
  
  Our office is right in the heart of Bristol, a quick 5‑minute walk from Temple Meads Station.
• Working model: 3+ days in the office with the flexibility of 2 days from home after a 6‑month probation period.
• Hours:
  
  A 37.5‑hour week with shifts, rotating between 8 am to 6 pm. You’ll know your schedule at least 12 weeks ahead.
• Shift pattern:
  Every other weekend (both Saturday & Sunday). You’ll receive a day in lieu each week, so this pattern equates to a 5‑day working week.
• Equipment:
  Laptop, headset etc. provided on your first day.
• Start date:
  
  Induction group on 9 March 2026.

Are you relentless, curious, and customer‑obsessed?

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol.

• Handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues.
• Deliver an excellent service across all channels.
• Have value‑based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products.
• Juggle various systems, both internal and external.
• Take on problems with a “Right First Time” attitude.
• Own challenges and see them through to the outcome.
• Help us get even better at what we do by sharing feedback and ideas for improvement.

• Background in retail, hospitality or contact‑centre customer support – customer obsession, adaptability and a drive to grow with us is what matters.
• Commit to delivering outstanding service and prioritising customer satisfaction.
• Excellent relationship building and clear communication skills.
• Proactive, can‑do attitude and serious problem‑solving skills.
• Comfort with wearing multiple hats and juggling tasks efficiently.
• Confidence to suggest improvements and constantly better what we do and how we do it.

We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That’s why we have an office‑first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‑up? Our social hubs make it easy. Do work that counts, in spaces made for you.

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

Let’s talk if the following speak to you.

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer‑obsessed. You know how important customers are to what you do.

From local bakeries to well‑known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer‑first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our Linked In and Instagram pages.

• Entry level

• Full‑time

• Other