Housing Officer, Customer Service​/HelpDesk

Housing Officer

Salary: £32,000 - £38,000 per year

Location:

Bristol
Vacancy type:
Fixed Term

We have an opportunity for a Housing Officer to join our client's team in Bristol.
This is a full-time fixed-term role until the end of July 2026 with a starting salary of £32,000 - £38,000 depending on your experience.

As a Housing Officer, you'll deliver a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges.
This could include anti‑social behaviour, housing and neighbourhood issues, contract‑related breaches or changes, fraud, and safeguarding.
You'll play an integral part in ensuring neighbourhoods are safe, listening to customers' needs and making changes when needed.
You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers.

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment
• Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate
• Previous experience or knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies
• A full UK driving licence and access to your own transport (as you will be visiting customers)

A DBS check will be undertaken for the successful candidate.