Customer Service Assistant

Job Title

Customer Service Assistant –
Vita Student

Location:

Bristol, England, United Kingdom

Hourly Rate: £13

Contract:

3 month Fixed Term Contract
, 10 hours per week

Shift Patterns: 6am – 9pm, varied days

Vita Student’s next‑level apartment design offers a variety of studios to suit students’ lives. We are looking for a Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents.

• Front of House/Reception – greet and welcome students and guests with a warm, friendly, vibrant attitude.
• Answer questions that may arise.
• Ensure facilities are respected by residents and guests.
• Maintain upkeep of premium site & facilities; communal areas must be cleaned to a high standard at all times.
• Deliver solutions to issues or challenges that arise.
• Conduct block walks every 4–6 hours, survey and report on each area of the building.
• Replenish refreshment stock (coffee, tea, milk, vending machine food products).
• Manage & store parcels correctly for student access.
• Act as primary point of contact for incidents or emergencies onsite.
• Maintain waste management areas in accordance with health & safety regulations.

• Experienced in customer service with a premium focus.
• Hands‑on, proactive approach to maintaining cleanliness and safety of communal areas.
• Technologically astute, comfortable using various software and technology systems.

• Works well in a multicultural environment and promotes diversity and equality.
• Excellent communication skills;
  English primary, multilingual skills welcomed.
• Strong organisational and leadership qualities, calm under pressure.
• Adaptability, creativity, positivity.
• Resilience and ability to navigate unexpected situations.
• Capable of extended periods of standing and repetitive movements, reasonable adjustments offered.
• Flexible availability to accommodate 24/7 facilities and religious/festive breaks.

• Paid holiday: 28 days pro‑rata including Bank Holidays.
• Birthday off.
• Perkbox account for lifestyle perks.
• Royal London Pension – 3% employer contribution + 5% employee contribution.
• Parties & events.
• Recognition programmes.
• Career development via induction and training schemes.
• 24/7 employee assistance support.

All offers of employment are subject to satisfactory pre‑employment checks including Disclosure & Barring Service (DBS) checks. We cannot offer Right to Work sponsorship.