Billings & Collections Agent

Join to apply for the Billings & Collections Agent role at Dojo
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We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose‑built for in‑person commerce, is game‑changing. Over 150,000 customers across four countries choose to transact billions with us every year. We’re just getting started.

• Salary: £27,430 base salary
• Bonus:
  Potential to earn up to £3,000 in performance bonuses annually, paid out quarterly
• Location:
  
  Our office is in the heart of Bristol, a quick 5‑minute walk from Temple Meads Station.
• Working model:
  Our office‑first culture means most teams at Dojo work 4+ days in the office. Customer service advisors work 3+ days in the office with the flexibility of 2 days from home after a 6‑month probation period.
• Hours:
  
  A 37.5‑hour week with shifts Monday‑Friday, rotating between 8 am to 6 pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment:
  You'll receive all the necessary equipment for your role on your first day (laptop, headset, etc.).

You’ll play a key role in our Billing and Collections Team, responsible for handling enquiries from customers who may be in debt, and for proactively contacting those without an agreed repayment plan. This is an exciting opportunity for an experienced customer service professional to be part of a new and growing team with plenty to get involved in. You’ll be empowered with real autonomy to do the right thing for our customers and the business.

• Assist in managing queries and contacts from customers who may be in arrears.
• Support with customer billing queries.
• Take ownership of all issues and challenges through to resolution.
• Deliver an outstanding customer service experience, to every customer, every time.
• Help resolve accounts that have fallen behind with their payments and agree repayment plans for customers who are unable to repay the amount owed in full.
• Assist in managing contact with customers who have received chargebacks and process these through to resolution.
• Utilise several in‑house and external systems.
• Continuously improve on what we do, providing constructive feedback and contributing to process improvements.

• A genuine customer‑first attitude.
• Previous experience working in a collections focused role is desirable but not essential.
• Proactive and positive attitude with the ability to problem‑solve, getting to the root cause.
• Outstanding communication skills, with the ability to build instant and genuine customer rapport.
  
  A great team player who is committed to the overall success of the team and the business as a whole; passionate about growing and developing with the business.
• Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
• Ability to multi‑task using several IT systems simultaneously.

We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas. That’s why we have an office‑first culture: 4+ days per week in the office. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered.

Just here for a catch‑up? Our social hubs make it easy. Do work that counts in spaces made for you.

Question: what’s curious, relentless, and customer‑obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer‑obsessed. You know how important customers are to what you do.

From local bakeries to well‑known eateries, Dojo payments serve over 150,000 places across the UK. Building teams that reflect the diversity of the businesses we serve is fundamental to creating relevant, innovative products. Our drive to improve diversity, equity, and inclusion helps employees thrive and improves customer experiences. If you care about your work, you’re curious, and you think customer‑first, you have a place  help you thrive, let us know if you need any extra adjustments during the recruitment process.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our Linked In and Instagram pages.