Customer Service Assistant

Customer Service Assistant

Apply to join Empiric Student Property plc as a Customer Service Assistant. Position is based in Bristol, United Kingdom.

• Competitive base pay range (exact figure to be discussed with recruiter).
• Have your birthday off.
• Smart Tech – access to the latest technology and flexible payment options.
• Reward Gateway discounts with leading retailers.
• Cycle 2 Work Scheme.
• Service Award Scheme – one day off per year for up to 5 years’ service.
• 25 days holiday entitlement (pro rata for part‑time colleagues).
• 8% pension (7.5% employer/0.5% employee).

We are Hello Student, part of the Empiric Student Property Group. With over 9,000 beds across the UK, our properties are among the best in the market. Our friendly and approachable team specialises in creating a personal experience for students.

• Customer Service
  • Create a “home away from home” community for students.
  • Plan social events and deliver memorable check‑in/check‑out experiences.
  • Handle complaints with care, ensuring student support.
  • Drive high customer satisfaction scores.
• Sales and Revenue
  • Help meet city revenue and sales targets.
  • Monitor local trends and competition.
  • Achieve sales targets and boost re‑booking.
  • Balance financial performance with customer happiness.
• Sustainability and Community
  • Engage in local volunteer days and charity efforts.
  • Promote recycling, energy‑saving, and eco‑friendly practices.
  • Advocate for positive social and environmental change.
• Facilities Management
  • Ensure building safety, cleanliness, and maintenance.
  • Promote a positive safety culture and handle emergencies.
  • Maintain current training, prioritising health and safety.

• Experience in PBSA, hospitality or similar field.
• Proven background in customer service, compliance, and sales.
• Ability to juggle multiple priorities and solve problems effectively.
• Enthusiasm for fostering community and driving results.

• Fast‑paced, dynamic role with flexible hours (weekends/evenings).
• Driven by values: respectful, responsive, supportive, collaborative, fun.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Restaurants