Customer Service Advisor; Spanish-Speaking

Position: Customer Service Advisor (Spanish-Speaking)
Real Recruitment is excited to be working on behalf of our client to find an Spanish-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with hybrid working arrangements available.

This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.

What’s Available To You:

SALARY: £25,000 - £26,125 per annum DOE

* Hybrid (3 Office Days | 2 WFH Days)

* Life Insurance

* Company Pension

* Health & Wellbeing Programme

* A fantastic, modern workplace designed for you

* Subsidised cafeteria

* Based in Central Bristol with great transport links nearby

* Full training and ongoing development opportunities

* A supportive, inclusive working environment where your contributions are valued

About The Role:

As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to Spanish-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.

Key Responsibilities:

* Investigate and evaluate insurance claims, ensuring accuracy and fairness.

* Handle customer service queries from Spanish-speaking clients, including complaint resolution.

* Ensure compliance with FCA guidelines and underwriter standards.

* Accurately log and interpret data in the system, following up with relevant parties as needed.

* Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.

* Translate documents and correspondence as required.

* Meet weekly and monthly productivity targets, supporting the team to achieve business goals.

Working Hours:

37.5 hours per week | Monday to Friday

About You:

* You will be fluent in Spanish both spoken and written to a professional standard.

* Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential)

* Within 1 - 1.5 hours commute of Bristol (Able to commit to 3 days in the office per week)

* Strong organisational and prioritisation skills with excellent attention to detail.

* Confident communicator with a focus on delivering outstanding customer service.

* Adaptable, team-oriented, and capable of working independently.

* Familiar with MS Office applications and able to maintain accuracy in data entry.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team