Content QA Specialist

Salary: £24,000 per annum

Are you looking for an exciting career in the technology industry?

Welcome to Likewize – the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms! Imagine being part of a team that keeps the digital world running. At Likewize, that’s exactly what we do. We’re the heroes behind the scenes, ensuring technology always works – no matter what.

Location: Bristol, Onsite

Do you have an eye for detail and a passion for ensuring high‑quality content? Are you ready to play a vital role in delivering the best support content for global brands? We are seeking a Content QA Specialist to join our team.

This role focuses on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and implement feedback‑driven content updates.

You’ll also help maintain live environments, conduct pre‑production testing, and ensure our content meets the needs of users and stakeholders.

• Test and review various types of content for accuracy, spelling, and grammar.
• Validate content to ensure it is valuable, helpful, and relevant to users.
• Perform hygiene testing on live environments to identify and resolve content issues.

• Work with content creators and other teams to ensure content aligns with briefs and standards.
• Provide actionable feedback to content teams based on testing results.
• Collaborate on planning new content, including contributing ideas for scripts and enhancements.

• Identify gaps in content and propose solutions to address them.
• Process agent feedback and product requests to ensure content meets real‑world needs.
• Regularly review and update existing content to improve clarity and usability.

• Conduct weekly change testing across pre‑production and production environments.
• Collate and distribute release notes for clients, ensuring clear communication of updates.

• Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.
• Maintain documentation of testing results and feedback provided to content teams.

• Adhere to established QA processes to maintain consistent quality across all content.
• Stay informed about best practices for content creation and delivery.
• Contribute to a culture of quality and attention to detail within the team.
• Regularly evaluate customer journeys and content to identify opportunities for improvement.
• Respect the value of information by following Likewize’s data protection / information security policies and procedures.

• Content proofreading or quality assurance experience.
• Basic understanding of content management workflows or testing environments (preferred).

• Excellent grasp of spelling, grammar, and language accuracy.
• Strong organisational and time‑management skills.
• Attention to detail with a commitment to high‑quality content standards.

• Proactive and confident, with a strong sense of responsibility for content quality.
• Collaborative mindset, with the ability to communicate effectively across teams.
• Self‑motivated, eager to learn, and adaptable in a fast‑paced environment.

• 22 days annual leave.
• A competitive salary and benefits package.
• A supportive and collaborative culture.
• A fun and dynamic work environment.
• A range of learning and development opportunities.
• Health Cash Plan covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption.
• Access to a GP at any time, with prescriptions delivered to your home or work.
• Enhanced Maternity, Paternity & Adoption.
• My Perks with hundreds of exclusive discounts and cash back on purchases.
• A fully paid Employee Assistance Programme.
• Free onsite car parking.
• Employee Discounts.
• Cycle 2 work scheme.
• Holiday buy‑back scheme, the opportunity to buy up to five extra days of annual leave.

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity.

If you require any accommodations during the application or interview process, please let us know — we’re here to help.