Database Officer

Team:
Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

• Managing the BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments, maintaining accurate reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, running routine audits, investigating issues, and recommending corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working. At the Walk Wheel Cycle Trust, we're a values‑driven organisation. We're looking for people who are:

• Always Learning – curious, open‑minded and committed to continuous improvement.
• Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
• Taking Ownership – proactive, responsible and empowered to make things better.
  
  Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

We're looking for someone who has experience and understanding in the areas listed below. You don't need to meet every requirement – if you feel you'd be a good fit, we encourage you to apply.

• Proven experience in working with customer relationship management (CRM) systems.
• Experience of processing direct debits, financial information and importing/exporting data.
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACS, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL queries and Power BI.

We want you to feel supported, valued, and empowered in your role. That's why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

• 28 days' leave per annum plus bank holidays for full‑time employees.
• Option to buy an extra week of annual leave (pro‑rata for part‑time employees).
• Paid volunteer days to support causes you care about.
• Free, confidential support service available 24/7.
• Access to cycle‑to‑work schemes through Green Commute Initiative and Cycle Scheme.

• Up to two extra days of paid leave (pro‑rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust.
• Bike, computer and season ticket loans.
• Discount benefits.
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 × annual salary.

• Enhanced maternity and paternity pay.
• Flexible Working practices (full‑time hours are 37.5 per week, Monday to Friday).