Operations Manager - Restaurant Group

Operations Manager – Premium Restaurant Group

London
£75,000 - £80,000 + bonus

A high-performing, multi-site hospitality group is seeking an Operations Manager to drive operational excellence across its portfolio. The role is hands‑on, supporting both FOH and BOH, ensuring consistent service standards, and embedding processes that allow the business to scale efficiently.

• Lead operations across 4 sites, ensuring consistent service, quality, and delivery
• Optimise tech-driven systems including Seven Rooms, EPOS, Tronc, Payroll, Inventory, and L&D platforms
• Champion onboarding, training, and process compliance – scheduling, tracking, and follow-ups are essential
• Work closely with GMs, bar managers, head chefs, and the people team to develop teams and maintain high standards
• Oversee day-to-day operations, events, and restaurant launches – be wherever the business needs you
• Manage wages, rotas, overheads, budgets, payroll, and operational reporting to HQ and the board
• Maintain operational oversight and support recruitment and talent initiatives as required

• Commercially astute – strong understanding of budgets, P&Ls, staff costs, and wage management
• Tech‑savvy – confident with hospitality systems and happy to trial and optimise new platforms
• Flexible and hands‑on – able to step in across sites and support teams during peak service or events
• Strong leader and planner – capable of managing multiple moving parts and teams effectively
• Excellent communicator – confident in both written and spoken English
• Team-focused, numbers-driven, and commercially aware

For more information, please contact