Client Partner

Client Partner – Senior

Location:

Bristol

Salary: £54,570 - £67,000 per annum. Expires: 18 Feb 25.

We build digital products for international NGOs, governments and universities; we created Wagtail CMS, used by Google, NASA, the NHS and thousands more. Our diverse team of over 120 people is mostly UK‑based with a significant presence in Manila and a network of people worldwide. We are 100% employee‑owned – everyone is a co‑owner from day one. We are building a progressive ownership and learning culture.

If you are excited about this mission, it’s a great time to join.

We are seeking an experienced Client Partner to join our Public Sector team. You might currently be a Product or Delivery Manager, or a Client Lead Digital Consultant in a digital agency. It’s even better if you’ve managed projects working to the government Service Standard. You will help clients develop and implement effective digital services and interventions.

• Serve as the primary point of contact for a portfolio of clients, ensuring their digital strategies align with their goals.
• Lead combined multidisciplinary and client teams through exploration, experimentation and implementation, drawing on relevant research, design and technical approaches.
• Support a combined client & project team to work in agile, iterative ways for the best outcomes.
• Act as a navigator through relevant sector standards and shared resources.
• Collaborate closely with clients to understand their needs, provide expert advice, and deliver tailored solutions.
• Facilitate conversations and workshops confidently, ready and willing to get hands‑on with collaborative and multidisciplinary work.
• Support teams in translating policy intent into viable digital products or services that can be operated effectively.

• Client Relationship Management:
  Build and maintain strong relationships with clients, understanding their needs and working together to realise positive outcomes.
• Strategic Leadership:
  Guide clients in developing and implementing strategies that realise valuable outcomes and improve public services.
• Project Oversight:
  Oversee the planning and execution of digital projects, coordinating with cross‑functional teams to ensure timely and high‑quality delivery.
• Business Development:
  Identify opportunities for growth within existing client accounts, and lead pitches and proposals for new clients and projects.
• Performance Analysis:
  Utilise quantitative and qualitative insights to evaluate the effectiveness of strategies and recommend improvements.

• Proven experience in an Account, Product or Delivery Lead role or similar with a focus on agile, user‑centred service and product development.
• Strong understanding of Service Standard approaches, user‑centred design disciplines and iterative methods.
• Excellent client management skills, with the ability to build trust and maintain long‑term relationships.
• Experience leading cross‑functional teams and managing multiple projects simultaneously.
• Strong communication skills, both written and verbal, with experience in presenting to clients and stakeholders.
• A results‑oriented mindset with a track record of driving successful digital initiatives.

• Become a co‑owner of Torchbox, shape our success and share in the rewards.
• Work with awesome clients doing rewarding, purposeful work.
• Competitive salary + annual review + bonuses.
• Ethical pension scheme, with a 6% contribution from Torchbox.
• 27 days holiday, plus public holidays.
• Fully remote, hybrid, office full‑time, whatever works for you.
• Training and conference budget to discover new ideas.
• Paid time off to volunteer for causes that matter to you.
• Health schemes and access to mental health support.
• Electric car salary sacrifice scheme (UK only).
• Wellness programme and cycle‑to‑work scheme, alongside other lovely things that are good for you and the environment.
• Some pretty epic socials (virtual and in‑person), weekly free veggie lunches in the offices and a bunch of other cool stuff.

As an employee‑owned company our remuneration is made up of two parts: your base salary (£54,570 –…