Document Centre Specialist

Join to apply for the Document Centre Specialist role at CMS UK

This is a fully remote role with opportunities to develop your professional experience. This role is available on a fixed-term basis for a duration of 6 months.

• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• Serve as a key client interface for CMS’s Document Centre services.
• Be flexible and possess excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Have at least 3 years’ experience working within the document production field.
• Be an excellent communicator, building effective client relationships based on trust, flexibility and a professional approach.
• Develop and maintain relationships with team and key stakeholders.
• Commit to ongoing personal development both soft and hard skills, planning development where needed.
• Cover for workflow when required. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise effectively with Document Centre Managers as required.
• Report to:
  Shift Team Lead
• Hours of work: 15:30 – 23:30
• Location:
  
  Homeworker

We will invest in your ongoing training and development to support your professional goals and help you thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Ability to multi‑task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Show initiative and good judgement, and be able to work independently.
• Maintain concentration in an environment of multiple demands and distractions.
• Maintain exemplary attention to detail and a personal commitment to consistently producing high quality work.
• Be able to maintain confidential information and work in a fast‑paced, dynamic and creative environment.
• Encourage a culture of professionalism, superior customer service and accountability within the team.
• Work effectively with colleagues at all levels in an organisation.
• Seek and respond positively to all forms of feedback (client/line manager/appraisal), learning from experience.
• Be strongly self‑motivated; adopt a ‘can‑do’ approach and take pride in work and in the larger organisation.
• Demonstrate high level of personal and professional integrity.
• Develop in‑depth knowledge of the firm’s branding guidelines.
• Be motivated to continually improve core software skills, to meet and accommodate the client’s changing requirements.
• Have excellent accuracy and close attention to detail, adhering to the company’s best practice.
• Be approachable, work well as a team and share best practice. Work closely with clients of all levels, accept criticism, keep a matter‑of‑fact approach.
• Be flexible and adaptable – happy to change shifts/work overtime as required and willing to take on new challenges.
• Have a positive, can‑do attitude and be willing to solve problems where needed.
• Be dependable and willing to go the extra mile where needed.
• Self‑motivated to ensure skills and technology familiarity are kept up to date.
• Have at least 3 years of previous document production experience in a professional service environment.
• Prior experience in a legal production environment with workflow management is an advantage.
• Have excellent working knowledge of document production practices and technologies.
• Possess advanced technical knowledge.

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Administrative

Industries:
Law Practice

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