B2D Client Operations Executive

The B2D Executive is the day‑to‑day operational interface between Pure Electric and its distributor network—coordinating distributor orders, deliveries, onboarding, warranty support, spare parts availability, and issue resolution. You will work closely with internal teams (Warranty & Repairs, Supply Chain, Logistics, Customer Experience) and external distributors to ensure distributors are supported, informed, and operationally enabled to deliver a consistent customer experience.

• Act as the primary operational point of contact for assigned distributors.
• Build strong, trusted relationships with distributor counterparts.
• Ensure distributors are aligned to Pure's ordering, delivery, warranty, RMA, and repair processes.
• Support regular distributor reviews and performance discussions with the Head of Warranty & Repair.

• Manage distributor orders from placement through to delivery confirmation.
• Coordinate with Factory and Logistics Providers to ensure accurate order processing and timely dispatch.
• Track shipments, manage delivery updates, and proactively resolve delivery issues.
• Ensure accurate documentation for domestic and international shipments.

• Coordinate spare parts supply to distributors and repair centres for warranty and paid repairs.
• Track spares availability and elevate shortages impacting repair turnaround times.
• Support the RMA process, ensuring parts and units are returned, tracked, and processed correctly.
• Help ensure spares usage aligns with warranty approvals and policy.

• Support onboarding of new distributors, ensuring operational readiness.
• Coordinate access to systems, documentation, training, and warranty processes.
• Ensure distributors understand spares ordering, RMA procedures, evidencing standards, and service expectations.

• Support distributors through warranty claims, repairs, and spares requests.
• Help manage distributor expectations around approvals, turnaround times, and deliveries.
• Warranty & RMA claim validation.
• Own day-to-day distributor issues across aftersales and logistics.
• Identify recurring issues and elevate trends to the Head of Warranty & Repair.

• Maintain accurate records across CRM, order management, spares, and warranty systems.
• Track distributor KPIs including order accuracy, delivery performance, spares lead times, RMA volumes, and issue resolution.
• Support reporting and data preparation for internal reviews.

• Experience in B2B/B2D operations, account coordination, supply chain support, or aftersales.
• Strong organisational skills and ability to manage multiple distributor accounts.
• Confident communicator with experience working with external partners.
• Comfortable coordinating across supply chain, warranty, and operational teams.
• Detail‑driven with a structured, problem‑solving mindset.

• Experience with spares, RMAs, or warranty operations.
• Exposure to international logistics or distributor models.
• Experience in consumer electronics, mobility, or technical products.