Operations Associate - Lodgements & Fulfilment

The Lodgements & Fulfilment team work in a fast‑paced friendly environment, dedicated to dematerialising client assets into online accounts and supporting the function of the wider business through inbound and outbound mail functions. The team is also at the forefront of significant business impact projects such as the Adare roll out.

We are looking for a new team member who can excel, whether working as part of a dedicated thriving team or on solo projects, with a desire to influence internal change in an ever‑evolving regulatory climate. The role is a mixture of operational and regulatory focus which can provide a varied and interesting role for the right individual.

• Ensuring the timely and accurate lodging of client assets in compliance with CASS regulation
• Collaborate with other departments to support their function, including stakeholder management and utilising knowledge to support with the migration from manual processes to a digital solution
• Contribute to ensuring all relevant roles are robust, operated effectively and fully documented

• Computer literate
• Excellent communication skills
• Excellent written and numeracy skills
• Ability to prioritise own workload
• Excellent attention to detail
• Ability to use initiative, remain professional under pressure
• Problem solving skills
• Client satisfaction oriented
• Hardworking and dependable
• Ability to work individually and within a team
• Proactive and positive

• Competency based interview conducted through Microsoft Teams

• This is an office‑based at our Bristol head office, BS1 5HL
  . We offer flexible working hours, spanning Monday to Friday between 8 am and 6 pm.

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

• 25 days
  * holiday plus bank holidays and 1‑day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 × salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patient care
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An in‑house barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• Life Works Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note, we are unable to provide employment sponsorship to candidates.

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