Client Programme Manager

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We are looking for a Client Programme Manager
, based in either our Bristol or Edinburgh office, to support the firm's Markets strategy by driving forward three key strategic client development work streams:
Key Account Management (KAM),
Client Feedback and Client Experience (CX).

• Implement and manage the firm's Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
• Develop and embed a structured, best‑practice approach to client analysis, account planning and internal engagement.
• Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
• Facilitate regular client team meetings to share insights, identify cross‑selling opportunities and plan development activities.
• Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.

• Drive the collection and use of client feedback to enhance the firm's CX programme.
• Work with external insight providers to embed new technologies and improve reporting formats.
• Ensure feedback drives continuous improvement across sectors and departments.

• Develop and deliver a prioritised plan to improve client experience across the lifecycle.
• Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
• Embed best‑practice approaches into BAU client management.

• Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
• Strong relationship management, influencing and facilitation skills to engage senior stakeholders.
• A track record in client management/business development is desirable.
• Self‑assured, credible and able to challenge constructively.
• Highly organised, proactive and resilient with excellent time management skills.
• Ability to thrive under pressure in a fast‑paced environment with changing priorities.

We’re a firm that values innovation, collaboration and continuous improvement. You’ll be supported to grow your skills, contribute your ideas and make a real impact. With a strong commitment to wellbeing, flexible working and a culture that celebrates individuality, Burges Salmon is a place where you can thrive.

We welcome applications from all backgrounds and identities. As a Disability Confident Leader we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria. We’re happy to discuss flexible working options for this role.

We’re proud to be named Roll On Friday ’s ‘Best Law Firm to Work At’ for four years running and one of The Times Top 50 Employers for Gender Equality 2024. We’re also Platinum‑accredited by Investors in People for our commitment to developing our people.

The full job description is linked below. If you have any questions about the role or the recruitment process, please don’t hesitate to get in touch with Jenna Hazel, Senior Resourcing Business Partner, at

As this advert runs across the Christmas and New Year period, we’ll be reviewing applications in early January. The vacancy will remain open throughout this time.

• Seniority level:
  Mid-senior level
• Employment type:
  
  Full-time
• Job function:
  Project Management and Information Technology
• Industry:
  Law Practice