Timber Sales Support Coordinator

To provide administrative support to the regional team in the management of customer and supplier order books. To work closely with suppliers and customers to build strong working partnerships and assist with the development of new and existing business in line with the company objectives and targets.

• To respond to incoming customer sales enquiries via telephone and email promptly and efficiently
• To respond to general enquiries in conjunction with the sales team member by providing information to stakeholders, including but not limited to pricing, product availability, order updates and sample requests.
• To process customer and supplier purchase orders and coordinate delivery of materials in line with customer and supplier requirements
• To manage the open orders to ensure that deliveries are made in line with expected dates and updated where required
• To liaise with supplier and logistics partners to manage notice of deliveries with the customer base
• To provide reporting to the sales team or business where applicable
• To attend on an ad-hoc basis customer and supplier visits
• To ensure that invoice queries and credit requests are processed in a timely manner and in line with the company procedures
• To assist with the management of the relevant sales office calendar
• To provide back up and support to other sales support coordinators within the business, in the event of planned and unplanned absence
• To work with key contacts at main suppliers to ensure order book is accurate and up to date
• To coordinate hospitality, travel and accommodation requirements for regional events and functions
• To provide front of house cover for internal and external office meetings
• To maintain the customer and supplier database ensuring that it is accurate and up to date at all times
• Any other duty deemed necessary by the management team to assist in the running of the business
• Demonstrable experience of sales and purchase order processing using ERP systems
• Good communication and interpersonal skills
• Ability to build and maintain relationships with stakeholders at all levels
• Ability to take initiative in identifying and communicating system and process improvement opportunities
• Experience of developing and maintaining databases
• Good administration, organisational and time management skills
• Ability to work accurately and quickly under pressure and make correct decisions
• Ability to work effectively and proactively as part of a team and on an individual basis
• Excellent numerical skills
• Strong attention to detail
• Proficient use of all Microsoft applications
• Must reside within a commutable distance from the office
• Demonstrable experience of data analysis
• Experience of prospecting or cold calling
• Knowledge of the Timber and or building products market
• Customer account management
• Annual company bonus scheme
• 25 days’ holiday, increasing by 1 day every 2 years, up to a maximum of 30 days
• Annual leave purchase scheme - option to buy an additional 3 days’
• Employee Assistant Programme (EAP)
• Cycle to work scheme
• Office car parking
• Enhanced Sick Pay
• Life assurance
• Smart casual attire and dress down Fridays

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