Service Advisor

Service Advisor – Patchway
Salary: £30,000 – £42,000 (depending on experience) + bonus

Location:

Patchway

Pembrook Resourcing are currently seeking an experienced Service Advisor on behalf of our client, a well-established and highly respected dealership in the Patchway area. This is a fantastic opportunity for someone with strong customer service skills and a passion for the automotive industry to join a successful and growing team.

The Role

As a Service Advisor, you will be the key point of contact between customers and the workshop. You will ensure that customers receive an excellent level of service while their vehicles are being maintained or repaired.

Key Responsibilities

* Greeting customers and discussing their vehicle servicing and repair requirements

* Booking vehicles into the workshop and arranging courtesy cars where necessary

* Liaising with technicians and the workshop team regarding vehicle progress

* Providing customers with updates and advising on any additional work required

* Preparing job cards and invoices

* Upselling additional products and services where appropriate

* Ensuring high levels of customer satisfaction at all times

Requirements

* Previous experience as a Service Advisor within the motor trade

* Excellent customer service and communication skills

* Ability to work in a fast-paced dealership environment

* Good organisational and administrative skills

* Full UK driving licence

Benefits

* Competitive basic salary with bonus potential

* Company pension scheme

* Ongoing training and development

* Opportunity to progress within a well-known dealership group

* Friendly and supportive working environment