Preoperative Care Receptionist & Admin Support

Participate in the day-to-day activities of the administrative and clerical team working within the Preoperative Assessment clinic.

Support the nursing staff in the effective running of the Preoperative Assessment service, ensuring that work is organised and prioritised effectively and that acceptable standards are maintained.

Participate in staff training as required.

Maintain effective communication within the administrative and clerical team.

Receive patients and their relatives into the Preoperative Assessment clinic and promote an efficient, courteous, and responsive service.

Occasional contact with carers or patients who may be emotionally upset and may present in challenging ways. Assist patient with questionnaires by inputting, for example, their general health and social circumstances on Synopsis for them.

Create and trace notes in an accurate and timely manner. Prepare Preoperative Assessment Clinics including inputting data on Synopsis. Deal with incoming telephone calls and pass on if necessary.

Prep Clinical notes ready in advance for all appointments.

Dealing with queries from patients and clinical teams by phone, email and face to face.