Claims Handling Administrator

Claims Handling Administrator – Full Time – Bristol.

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of insurers, acting under delegated authority levels for pre‑litigated matters from first notification of loss to resolution. The department adds value to the firm through referrals and is a key part of the insurance business and strategy.

The aim is to grow the team and expand the scope of fixed‑fee work by securing new business and strengthening existing client relationships.

• Provide comprehensive administrative support to the Claims Handling department.
• Open new matters and input data into the claims management system.
• Send acknowledgements, conduct conflict searches, assist with diary management.
• Provide management information (reports) and complete basic administrative tasks accurately and timely (filing, scanning, telephone calls, enquiries).
• Handle financial matters – arrange and process payments, manage billing and accounts queries, record and update financial information.
• Ensure integrity of MI.
• Liaise with insurers and brokers to request full policy information.
• Ensure policies, proposal forms and schedules are properly filed.
• Support creation and maintenance of a claims handling guide for each scheme.
• Manage shared mailboxes.
• Support development of a suitable reporting system for the department.
• Manage files, ensuring compliance with external client SLAs and closing files.
• Produce claims prints for brokers/insureds.
• Understand the department’s SLA’s and KPI’s and ensure adherence to these standards.

• Previous experience in a similar administrative role.
• Positive, resilient attitude, producing high‑quality work under tight timescales.
• Ability to build internal relationships and understand expertise across the firm to deliver excellent client service.
• Commercial, committed, and proactive approach, responding in a timely manner to meet client needs and deadlines.
• Strong client, intermediary and supplier relationship skills, based on trust.
• Committed to supportive, inclusive, and collaborative firm culture.
• Working knowledge of MS Excel (or similar) and experience developing and maintaining databases.
• Accurate data input skills.
• GCSE level education or equivalent with minimum C grade in Maths and English.

We are problem‑solvers. Whether in front of clients or behind the scenes, we need diverse collaborative thinking. Everyone who applies or works for the firm is treated equitably. We support flexible working and provide assistance during recruitment and throughout your time at RPC.