Clinic Coordinator

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

The closing date is 02 February 2026

The post holder will be responsible for booking outpatients appointments according to the Access Policy and to deliver excellent customer care on the telephone.

Key responsibilities include:

• Organisation of doctors' clinics, including opening, closing, annual leave and ED cover.
• Answering telephone calls, email queries and booking appointments.
• Entering and updating patient information on Careflow and managing partial booking lists.
• Processing patient referrals and uploading e‑RS referrals into Evolve.
• Maintaining accurate records, ensuring compliance with policies and supporting service delivery improvement.
• Attending meetings and performing other tasks as directed by the line manager.

UHBW is one of the country’s largest acute Trusts, employing over 13,000 staff across 10 sites and serving a population of more than 500,000. The Trust is rated ‘Good’ by CQC and is committed to safeguarding, promoting welfare, and fostering an inclusive workforce.

• Clerical / administrative experience, including filing and reception.
• Experience dealing with the public, both telephone and face‑to‑face.
• Previous NHS experience.
• Experience using a Patient Administration System.

• Effective and polite communication, both face‑to‑face and on the phone.
• Ability to work under pressure, meet deadlines and maintain accuracy.
• Team working, adaptability, and initiative.
• Confidence in handling difficult conversations with patients and families.
• Strong organisational and IT skills (Microsoft packages).
• Knowledge of outpatient policies and procedures.

• GCSE, grade C or above (or equivalent) in English and Maths.
• Business and Administration Level 3 NVQ or equivalent experience.

This post requires a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary: £24,937 to £26,598 per annum (FTE) or pro‑rata for part‑time roles.