Respiratory Medicine Administrator​/Booking Clerk

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This role provides essential support to the Respiratory Medicine and Respiratory Physiology services by helping provide an outstanding experience for our patients. The successful applicant will join a dynamic and motivated team who are committed to reducing wait times and improving access to our service. The role requires regular clinic booking, data quality and patient communication support.

• To maintain clinic utilisation in relevant clinics, including short notice cancellation re‑books.
• To coordinate testing and consultation appointments to improve department performance and patient experience.
• To monitor the clinic capacity and demand for appointments in the relevant clinics.
• To book routine, urgent appointments, taking an overview and maximising appointment slots, escalating if the slots are insufficient against patients awaiting appointments.
• To support in the management of waiting lists by highlighting booking challenges to waiting list coordinators.
• To have a robust patient cancellation process, returning to GP care where appropriate.
• To use the hospital computer systems to undertake all processes required for the patient’s outpatient visit and to arrange follow‑up outpatient appointments in accordance with the booking protocols.
• To undertake other administrative or clerical duties as required by the department, such as incoming mail, updating of spreadsheets.

• To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties.
• To support with data quality work as required by the Support Manager.
• To engage with departmental initiatives and embody the NBT Cares culture.
• To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence.
• To have effective communication in relation to the status of patient appointments, in particular with Medical Secretaries and clinicians within Cardiology.
• To ensure that all clinics are outcomed (cashed‑up) at the end of the working day.
• To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager.
• To support with patient communication by answering e‑mails and phone calls from the general lines.
• To maintain a safe environment for patients and staff, raising concerns where appropriate.
• To manage own annual leave to ensure sufficient notice to clinical staff of non‑cover of reception/booking, and that Medical Secretaries are informed of absence.
• To ensure patient confidentiality is maintained at all times.
• To maintain quality of own workload, adapting own practice in accordance with service needs and demands, offering suggestions for improvement of services.
• To contribute to own personal development and attend mandatory and other training relevant to the role.
• To carry out other reasonable duties, appropriate to the grade, as agreed between the post…