Band 3 Receptionist

Overview

Band 3:
Support Receptionist – Front of House Support Receptionist for sites in North and Central Bristol.

Working hours are 09:00 to 17:00 Monday to Friday with no variation. The post holder will cover reception/Post Room duties at SFM West Admin North sites.

Sites include:
Gloucester House at Southmead Hospital;
The Greenway Centre in Southmead, Bristol;
Campbell House, a Central Bristol location behind the Bristol Royal Infirmary; FM Hub, Way St Anne's, Bristol;
Speedwell.

Training will be provided on bespoke systems such as Fast Track Room Booking System.

• Provide a central point of contact for the building or site and perform front‑of‑house reception/Post Room duties.
• Deal directly with members of the public, carers, service users and their families, maintaining confidentiality.
• Handle general incoming calls, take accurate messages and ensure they are received by the appropriate person.
• Act as a liaison and contact point for the management team and liaise with other internal and external services.
• Prioritise and organise own workload, copy and audio‑type letters and reports as required.
• Maintain an accurate and comprehensible filing system (paper and electronic) and up‑to‑date databases.
• Co‑ordinate statistical data and general information, keep diaries and provide support to book rooms, collate papers and take notes.
• Maintain and order stationery supplies, forms and pro‑forma documentation; process orders and maintenance requests.
• Cover for other secretaries in the team as required and ensure all relevant information is communicated to colleagues and managers.
• Work within national, local and trust policies, procedures, guidelines and standards.

Knowledge of Mental Health (Desirable)

• Awareness of mental health issues.
• Experience of working in a mental health environment.

Skills (Essential)

• Good IT skills – competent in Word, Excel, Internet, Email, data input and room bookings (training provided).
• Administrative skills – filing, setting up new systems, taking messages.

Experience (Essential)

• Able to organise and maintain a busy reception.
• Strong sense of quality and customer focus.

Greenway Centre, Doncaster Road, Bristol, BS10 5PY

Pay scheme:
Agenda for Change – Band
3. Salary: £24,937 to £26,598 a year pro rata.

Contract:

Fixed‑term, 12 months, Part‑time.

Avon & Wiltshire Mental Health Partnership NHS Trust

We actively encourage applications from all backgrounds, particularly Black, Asian and minority ethnic groups, people with disabilities, and the LGBTQ+ community. We value your unique blend of experiences and perspectives.