Outpatient Receptionist

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you’ll be the first point of contact for patients, families, and staff, helping to ensure clinics across Medicine and Surgery run smoothly and patients receive the highest standard of care.

Working across five reception areas within the Trust (locations subject to change), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.

Main Duties and Responsibilities

• Greet and assist patients, families, and visitors in a professional and friendly manner
• Prepare clinics and ensure patient outcomes are recorded accurately and on time
• Update and maintain patient records using PAS/Careflow
• Handle and respond to queries from patients, relatives, and staff at all levels
• Liaise with clinic coordinators to ensure appropriate patient follow-up
• Arrange patient transport and liaise with porters when required
• Manage and action generic email inboxes
• Chase outstanding queries with departments, teams, and clinicians across multiple specialties
• Scan clinical and paper documents into Evolve promptly
• Escalate issues to the line manager when necessary
• Provide general administrative support to the service
• Support the training of new team members

We are looking for someone who can:

• Work well under pressure in a busy outpatient environment
• Communicate confidently with patients, families, and colleagues at all levels
• Multitask effectively while maintaining attention to detail
• Be flexible and adaptable to changing service needs
• Always demonstrate a professional and approachable manner

This is a key position within the Trust where no two days are the same. If you enjoy working with people, have strong organisational skills, and want to be part of a service that makes a real difference to patients, we’d love to hear from you.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

• Keyboard and IT skills
• Microsoft Outlook and Teams
• Ability to use initiative
• Ability to remain calm and professional when dealing with challenging situations
• Experience of dealing with the public, both on the telephone and in person
• NHS experience
• Experience of patient administration system (preferably Careflow)
• Experience in working as a team liaising with all grades to drive continued service improvements
• Basic knowledge and understanding of RTT pathways

• Strong organisational skills and ability to manage competing priorities
• Good communication skills face to face and by telephone within a customer focused environment
• Ability to work in a busy team, adjust to change and…