Business Support Officer

Business Support Officer – Family Help & Safeguarding Team

Full‑time, 37 hours per week, permanent role based in East/Central Bristol. You will support the Family Help Management team in providing high‑quality administrative support to the service and act as the welcoming first point of contact for children, families and multi‑agency partners via the advice line.

• Provide efficient and accurate administrative support across a range of tasks, including financial support, data management and material organisation.
• Act as the first point of contact for children, families and multi‑agency partners via the advice line, delivering a friendly and professional service.
• Track, progress and make live decisions on work, juggling multiple tasks in a complex admin environment.
• Maintain records and ensure accurate data for reporting and service improvement.
• Work collaboratively with the team, receiving regular supervision and contributing to a close‑knit workplace culture.

• Previous experience in an administrative or customer‑facing role.
• Excellent communication skills, both written and verbal.
• Good IT skills and the ability to manage data in a variety of formats.
• Willingness to help, a positive attitude and a cheery disposition.
• Capability to work under the direction of the management team and make timely decisions.
• Subject to an Enhanced DBS check.

You've read about the generous rewards package, including membership of the Local Government Pension scheme and an attractive annual leave allowance. The role offers a supportive environment, close team relationships and opportunities to develop new skills within a high‑profile local authority.

To be considered you must demonstrate how you meet the essential criteria in the Person Specification. Evidence of these criteria can be supplied during the application. References will be requested only after an interview has been offered and, for roles requiring a Disclosure and Barring Service check, you will be asked for references at that stage.

Bristol City Council is a Disability Confident employer and values recruiting and retaining disabled people. All job applicants who meet the essential criteria are guaranteed an interview, with reasonable adjustments made throughout the interview process and ongoing support during employment.