Assistant Field Service Coordinator

Role:
Service Coordinator

Location:
Avonmouth

We are looking for an organised and proactive service coordinator to support our busy service department within the heavy plant / machinery sector. This role is key to ensuring service jobs are logged accurately, engineers are scheduled efficiently, and customers receive a high level of service.

You will act as a central point of contact between customers, field engineers, service control, and the parts team, helping to keep operations running smoothly across multiple depots.

Key Responsibilities

• Answer incoming calls to the main service line and escalate queries where required
• Raise quotations, service work orders, and purchase orders using the company's in-house system
• Schedule and coordinate engineers for routine maintenance and breakdowns across various depots
• Liaise with the parts team to ensure required parts are available prior to engineer site visits
• Maintain daily and weekly Work In Progress (WIP) reports
• Support service control and management with job costing, progress tracking, and completion of service work orders
• Carry out general administration and data entry tasks as required by the business

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